We ship all products free of charge through tracked courier shipping and see 95% of orders delivered within 2-5 business days.
For shipments to outside EU countries, the customs duties and fees may be applied depending on the regulations of the country of destination of the goods.
Please contact your local customs office for more information, we do not cover import fees you might face.
We ship to the address you submit when completing your order. If the address is not correct or does not include an EIR/ZIP code or phone number, we cannot be held liable if your package does not arrive.
We are responsible for the refund only in case of faulty or incorrect products. Please remember that simply "changing your mind" is not a valid reason for a refund.
We have a 30-day refund policy. For a full refund you must take pictures and return the item to us within 20 days of purchase or within 30 days for store credit exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Designer Bags reserves the right to not refund in the following cases:
- The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
- Return code and/or order number are missing
- Unauthorized or after return deadline
Also, in the case of flawed or non-compliant products, the damage must be described in detail and photos must be attached demonstrating its extent within and no later than 20 days from receipt of the order. Please send all details to us.
Please Note: We ship to the address you submit when completing your order. If the address is not correct or does not include an Eir/Zip code or phone number, we cannot be held liable if your package does not arrive. We are not covering any custom fees you might incur.
Returns postage must be paid by the customer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RETURNING AN ITEM
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.